Field Service Engineer II 26J25

The Field Service Engineer II is a mid-level position critical to ensuring the seamless operation and optimum performance of technical equipment and systems in various business environments. This role involves not only the installation, maintenance, and repair of equipment but also requires the incumbent to provide an elevated level of customer service while interacting with clients directly on-site. Individuals in this position will have advanced technical expertise and problem-solving skills, enabling them to diagnose and address issues efficiently. The role requires frequent travel, allowing for direct engagement with customers, and demands the ability to operate independently while also collaborating with team members to optimize service delivery. This position is ideal for professionals with a solid grounding in service engineering, looking to advance their careers by tackling complex technical challenges and enhancing customer satisfaction.

Responsibilities

• Install new equipment at client sites, ensuring all operational capabilities.
• Diagnose technical problems accurately and implement effective resolutions promptly.
• Maintain and repair equipment, ensuring minimum downtime and high reliability.
• Provide preventive services and technical support to clients on-site regularly.
• Conduct training sessions for customers, ensuring proper equipment use and maintenance.
• Collaborate with engineering teams to enhance products and service methods.
• Document all service activities accurately in service management systems.
• Respond to service requests promptly, ensuring customer satisfaction and trust.
• Develop and maintain strong relationships with clients to foster long-term partnerships.
• Monitor and report on equipment performance to anticipate future maintenance needs.
• Ensure compliance with safety protocols during all service operations.
• Contribute to continuous improvement initiatives in service delivery processes.

Requirements

• Bachelor's degree in Engineering or a related technical field is required.
• A minimum of three years' experience in a field service engineering role.
• Strong diagnostic and problem-solving skills critical for complex systems.
• Ability to work independently with minimal supervision while on-site.
• Excellent communication skills to effectively interact with diverse clientele.
• Willingness to travel extensively to various client locations is essential.
• Proficiency in using diagnostic tools and service management software.