Field Collection Executive 14D25

The Field Collection Executive (FCE) plays a crucial role in the financial sector by ensuring that outstanding debts are collected promptly and efficiently. This position is ideal for individuals who possess a strong commitment to achieving financial targets while maintaining high standards of customer service. As a Field Collection Executive, you will be instrumental in engaging with clients to facilitate payment collection, addressing queries regarding debts, and strategizing effective ways to reduce delinquency. The role demands excellent negotiation skills, an understanding of the financial products on offer, and the ability to work under pressure. In this fast-paced environment, you will be expected to handle challenges with integrity and dedication, contributing significantly to the financial health of the organization. Your ability to communicate effectively and your persistence will be vital in succeeding in this role.

Responsibilities

• Visit clients to collect outstanding payments and achieve monthly collection targets.
• Negotiate payment arrangements with overdue account holders to minimize delinquencies.
• Increase the recovery rate of overdue accounts through proactive client engagement.
• Maintain accurate records of all collection activities and progress of accounts.
• Communicate effectively with clients to explain financial terms and agreements clearly.
• Report and provide feedback on status of delinquent accounts to management regularly.
• Identify and recommend solutions for problematic accounts and escalate when necessary.
• Collaborate with the billing and sales team to ensure successful payment reconciliation.
• Ensure compliance with company policy and legal requirements in all collection activities.
• Conduct field visits to enhance personal interaction and improve recovery success.
• Evaluate financial status of clients and provide guidance to manage their payments.
• Develop and maintain a positive relationship with clients to achieve long-term resolutions.

Requirements

• High school diploma or equivalent; a degree in finance is preferred.
• Proven experience in a similar role, ideally within the financial services industry.
• Strong negotiation, communication, and interpersonal skills are essential.
• Ability to work independently and handle pressure to meet deadlines efficiently.
• Thorough understanding of billing procedures and collection best practices.
• Proficiency with Microsoft Office Suite and collection management software systems.
• Valid driver's license and willingness to travel frequently for field visits.