F&B Service Expert 26F26

The Food & Beverage (F&B) Service Expert is a crucial part of the hospitality team, ensuring an exceptional dining experience for guests. This role requires a dynamic individual with a passion for service, detailed knowledge of food and beverages, and an understanding of how to create a welcoming environment. An F&B Service Expert works in a fast-paced and often high-pressure environment, requiring professionalism, impeccable service skills, and the ability to multitask. They must also be team-oriented, working closely with kitchen staff, management, and other service personnel to deliver a seamless hospitality experience. The ideal candidate will possess excellent communication skills, both in listening and speaking, to effectively interact with customers and resolve any service issues that may arise. A focus on exceeding customer expectations by providing warm, courteous, and informative service will differentiate the successful candidate in this role.

Responsibilities

• Greet guests with a warm welcome and offer prompt, courteous service.
• Provide detailed descriptions of menu items, including ingredients and preparation methods.
• Take accurate food and beverage orders and efficiently relay them to the kitchen.
• Ensure timely delivery of food and beverages to tables in a professional manner.
• Monitor guest satisfaction and address any questions or concerns promptly.
• Assist in the setup and cleanup of dining areas, ensuring cleanliness and order.
• Maintain knowledge of all menu items, including daily specials and promotions.
• Upsell and suggest additional menu items to enhance guest experiences.
• Coordinate with kitchen staff to accommodate special requests or dietary requirements.
• Handle guest complaints gracefully, following the appropriate resolution procedures.
• Monitor inventory levels and communicate any shortages to management.
• Attend training sessions and team meetings to enhance service skills and knowledge.

Requirements

• Proven experience in a food and beverage service position within a reputable establishment.
• Strong interpersonal and communication skills to interact with diverse guests effectively.
• Ability to multitask and work efficiently in a fast-paced hospitality environment.
• In-depth knowledge of food, beverage, and wine-pairing to offer informed recommendations.
• Professional demeanour and excellent customer service skills to ensure guest satisfaction.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.