Executive - Client Services (225-1014)

As an Executive in Client Services, you will play a pivotal role in managing and enhancing client relationships while ensuring the delivery of top-notch services. You will be the primary point of contact for our clients, responsible for understanding their needs, providing solutions, and maintaining a positive professional relationship. Your role is crucial in driving client satisfaction and loyalty through proactive communication and problem-solving. The ideal candidate should have excellent interpersonal skills, a strong customer service mindset, and the ability to work in a fast-paced environment. Join our team to contribute to our clients’ success and be a part of an innovative and dynamic company.

Responsibilities

• Serve as the primary point of contact for all client service inquiries and issues.
• Develop and maintain strong client relationships to ensure client satisfaction and retention.
• Identify client needs and provide tailored solutions to address their specific requirements.
• Coordinate with internal teams to ensure timely delivery of services and products to clients.
• Monitor and analyze client feedback to improve service quality and performance.
• Prepare and present reports on client activities, issues, and resolutions to management.
• Manage client accounts and ensure all client information is accurately recorded and updated.
• Facilitate regular meetings with clients to review service delivery and address concerns.
• Collaborate with the sales team to identify opportunities for account growth and service improvement.
• Handle client escalations promptly and efficiently to achieve satisfactory outcomes.
• Provide training and support to clients on the usage of company products and services.
• Stay informed about industry trends to provide knowledgeable and up-to-date advice to clients.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field required.
• Proven experience in client services or account management with a customer-focused approach.
• Excellent communication and interpersonal skills to effectively interact with clients.
• Strong problem-solving abilities to address and resolve client challenges efficiently.
• Ability to work independently and manage multiple client accounts simultaneously.
• Proficiency in CRM software and other client management tools is preferred.
• Exceptional organizational skills with attention to detail and accuracy in reporting.