E-commerce Operations Executive 30J25

The E-commerce Operations Executive plays a crucial role in managing and streamlining all operations related to an e-commerce platform. This position demands a strategic thinker who can optimize processes and systems for efficiency and profitability while ensuring a seamless customer experience. The executive will coordinate with various departments such as marketing, logistics, customer service, and IT to enhance operational excellence. By employing strong analytical skills and innovative problem-solving techniques, the E-commerce Operations Executive will be pivotal in the execution of omnichannel approaches to drive business growth and improvements. The role requires a proactive attitude to anticipate market trends, adaptability to change, and a deep understanding of the e-commerce landscape to ensure seamless business operations.

Responsibilities

• Oversee daily operations of the e-commerce platform to ensure efficiency and effectiveness.
• Collaborate with marketing teams to develop strategies to increase online sales.
• Analyze sales data and market trends to inform business decisions and strategies.
• Coordinate with logistics partners to optimize the supply chain and delivery efficiency.
• Maintain inventory accuracy and manage e-commerce stock levels across all channels.
• Develop and implement process improvements to increase operational efficiency within the platform.
• Coordinate with IT support to address technical issues affecting e-commerce operations.
• Monitor customer feedback and service metrics to improve customer satisfaction and service quality.
• Ensure product listings are accurate, up-to-date, and optimized for search engine visibility.
• Develop reports on sales performance, operational metrics, and growth opportunities.
• Assist in the preparation and execution of budget plans for the e-commerce division.
• Stay updated on technological advancements and e-commerce trends to implement best practices.

Requirements

• Bachelor’s degree in business, marketing, or a related field is required.
• Minimum of 3 years of experience in e-commerce operations management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency in e-commerce platforms and understanding of website analytics tools.
• Problem-solving mindset with a proactive approach to operational challenges.
• Familiarity with supply chain management and customer service operations is beneficial.