E-commerce Operations Executive 29N25

An E-commerce Operations Executive is a pivotal role within the digital retail environment, responsible for ensuring all e-commerce activities operate smoothly and efficiently. This position involves the day-to-day management and strategic coordination of online sales platforms to optimize customer satisfaction, sales performance, and operational efficiency. The role demands a keen eye for detail, strong organizational skills, and the ability to work collaboratively with other departments such as marketing, IT, customer service, and logistics. This professional will focus on enhancing the online shopping experience, leveraging data to improve processes, managing inventory, and ensuring the accuracy and efficiency of the order fulfillment process. Success in this position requires a proactive mindset, analytical skills, and familiarity with various e-commerce platforms and systems.

Responsibilities

• Oversee the day-to-day operations of e-commerce platforms and online stores.
• Coordinate with supply chain and logistics to ensure timely product deliveries.
• Analyze sales data to identify trends and optimize sales strategies accordingly.
• Collaborate with marketing teams to develop and implement promotional campaigns.
• Monitor website performance, ensuring a smooth and user-friendly shopping experience.
• Manage product inventory levels and coordinate restocking to avoid stockouts.
• Ensure accurate product listings, including descriptions, images, and prices.
• Conduct routine audits and quality checks of the e-commerce site to ensure compliance.
• Resolve customer queries and complaints promptly to maintain satisfaction.
• Implement and maintain processes to enhance operational efficiency and accuracy.
• Report on key performance metrics and provide insights to stakeholders.
• Work closely with IT teams to troubleshoot technical issues and implement updates.

Requirements

• Bachelor’s degree in Business Administration, E-commerce, or related field.
• Proven experience in e-commerce operations or a similar role within retail.
• Strong understanding of e-commerce platforms and digital marketing strategies.
• Excellent analytical and problem-solving skills with a data-driven mindset.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Strong organizational skills and attention to detail are essential.
• Experience with web analytics tools and e-commerce software systems.