Counter Sales Executive (225-811)

A Counter Sales Executive plays a crucial role in the retail or wholesale sales environment by directly engaging with customers, assisting them with inquiries, and facilitating purchase transactions. This position is centered around providing excellent customer service, maintaining product knowledge, and ensuring a smooth sales process. A successful Counter Sales Executive is not only proficient in handling cash registers and any associated transaction software but also possesses a deep understanding of the product range and demonstrates a keen ability to upsell and cross-sell products. This dynamic role requires both an aptitude for interpersonal communications and a commitment to increasing sales. The ability to handle customer complaints with professionalism and poise is also vital. As the face of the company in a retail environment, the Counter Sales Executive must consistently present a friendly and helpful demeanor, contributing to building long-lasting customer relationships.

Responsibilities

• Greet customers promptly and enthusiastically when they enter the store.
• Assist customers in finding specific products based on their needs and preferences.
• Manage and operate the cash register efficiently to process transactions.
• Develop and maintain a thorough knowledge of the store's merchandise.
• Upsell and cross-sell products to maximize revenue and meet sales goals.
• Address and resolve customer complaints with patience and professionalism.
• Update inventory records to ensure accurate stock levels and availability.
• Maintain a clean and appealing display of merchandise on the sales floor.
• Collaborate with the sales team to ensure a coordinated customer experience.
• Participate in training sessions and stay informed about new product lines.
• Track sales performance and provide feedback for improvements in services.
• Handle customer exchanges, returns, and refunds following company policies.

Requirements

• High School Diploma or equivalent; additional sales training is a plus.
• Proven experience in retail, sales, or a similar customer service position.
• Strong communication skills and a customer-focused approach to sales.
• Ability to manage transactions with accuracy and attention to detail.
• Proficiency in operating cash registers and basic office software programs.
• Capability to work flexible hours, including evenings and weekends when necessary.
• Excellent problem-solving skills paired with the ability to handle customer complaints.