Counter Sales Executive 12J25

A Counter Sales Executive is responsible for managing sales activities directly at the retail counter. This role involves dealing directly with customers on a day-to-day basis, maintaining customer relationships, and ensuring customer satisfaction by providing prompt and courteous service. As the frontline representative of an organization, a Counter Sales Executive should possess excellent communication and interpersonal skills to understand customer needs and provide appropriate solutions or products. In addition, they play a crucial role in promoting sales, boosting the organization’s sales performance, and achieving designated sales targets. Proficiency in handling transactions, managing inventory, and maintaining accurate records is integral for this position. The role demands a dynamic individual who can work efficiently in a fast-paced retail environment, providing excellent service and maintaining a positive attitude even in challenging situations.

Responsibilities

• Greet and assist customers as they enter the retail establishment.
• Develop in-depth knowledge of products to provide correct information.
• Promote and sell company products by engaging customers effectively.
• Answer customer queries regarding product features and benefits.
• Demonstrate quality customer service to maintain and support customer satisfaction.
• Handle cash and credit transactions accurately and responsibly.
• Manage and organize product display shelves for optimum presentation.
• Monitor and maintain product inventory to prevent stock shortages.
• Collaborate with team members to achieve monthly and quarterly sales targets.
• Record and report sales data and daily transactions comprehensively and accurately.
• Implement promotional programs to drive sales and attract new customers.
• Resolve customer complaints promptly and efficiently, ensuring positive experiences.

Requirements

• High school diploma or equivalent is required for this position.
• One to two years of experience in retail sales or customer service.
• Ability to use point of sale (POS) systems proficiently and accurately.
• Strong interpersonal skills with an outgoing and engaging personality.
• Excellent verbal communication skills to effectively assist customers.
• Solid organizational skills with the capacity to multitask efficiently.
• Ability to work flexible hours including weekends and holidays.