Computer Technician 28F26

A Computer Technician, designated as 28F26, is responsible for maintaining, troubleshooting, and repairing computer systems and networks within an organization. They ensure that all technology, including hardware, software, and networks, operates efficiently, assisting users with their technological needs. This role requires proficiency in a variety of computer applications and a strong understanding of IT systems. The candidate must be comfortable working independently, capable of identifying problems, and developing solutions. Excellent communication skills are necessary as the technician will frequently interact with end-users and other technical staff to provide high-quality support and service. They must stay updated with the latest technology trends and advancements to enhance performance and ensure the company’s technology infrastructure is robust, secure, and up to date.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for end users.
• Perform routine maintenance and upgrades on computer systems and networks.
• Install, configure, and troubleshoot operating systems and applications.
• Ensure systems have the latest security updates and patches applied.
• Monitor system performance to assure operational efficiency and performance.
• Document and maintain accurate records regarding installation, configurations, and maintenance.
• Collaborate with IT staff to support the implementation of new technologies.
• Provide technical support and training on both software and hardware systems.
• Manage user accounts, permissions, and access rights within the organization.
• Assist in the implementation and maintenance of information security protocols.
• Carry out quality assurance checks to validate function and performance after modifications.
• Provide feedback and recommendations for technology improvements and upgrades.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field preferred.
• Experience with troubleshooting and maintaining computer systems and networks.
• Strong understanding of operating systems, hardware, software, and network configurations.
• Proficient in using diagnostic tools to identify and resolve issues.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• Detail-oriented approach with strong organizational and documentation skills.
• Ability to work independently and collaboratively in a team environment.