Client Success Associate 10N25

The Client Success Associate at 10N25 plays a pivotal role in ensuring customer satisfaction and long-term loyalty. This position involves acting as the primary point of contact for clients, addressing their needs and resolving any issues they encounter with our products or services. A successful Client Success Associate has excellent communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams. This dynamic role requires an individual who is passionate about building strong, enduring client relationships and who can navigate challenging situations with professionalism and empathy. The ideal candidate will be proactive, detail-oriented, and committed to providing exceptional support to boost client satisfaction and retention.

Responsibilities

• Act as the primary point of contact for designated clients, ensuring their needs are met promptly.
• Develop and maintain strong relationships with clients to foster loyalty and trust.
• Assist clients with onboarding and guide them through the setup process to ensure a smooth transition.
• Monitor client activity and engagement to identify opportunities for upselling or additional support.
• Collaborate with internal teams to address and resolve client issues and challenges effectively.
• Gather client feedback and insights to aid in product development and service improvements.
• Conduct regular check-ins with clients to assess satisfaction and identify areas for enhancement.
• Prepare and deliver client performance reports to highlight achievements and identify improvement opportunities.
• Ensure timely and accurate responses to client inquiries and technical support requests.
• Maintain detailed client records and document all interactions using CRM systems.
• Participate in training sessions to stay updated on product features and service offerings.
• Contribute to team goals by sharing best practices and effective client success strategies.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• Minimum of 2 years of experience in a client-facing or customer support role.
• Exceptional communication and interpersonal skills to manage client relationships effectively.
• Strong problem-solving capabilities with a proactive approach to addressing challenges.
• Ability to manage multiple client accounts while maintaining high levels of organization.
• Experience with CRM software and customer success platforms is highly desirable.
• Demonstrated ability to work collaboratively across various teams and departments.
• Flexibility to adapt to changing client needs and business environments.
• Proficient in Microsoft Office Suite and able to deliver presentations effectively.