Client Servicing Associate 17D25

As a Client Servicing Associate, you're the backbone of our client interaction and relationship management. You'll work directly with our clients to ensure their needs are met efficiently and effectively, making sure they're satisfied with our services. This role requires excellent communication skills, a keen eye for detail, and a proactive approach to solving problems. You'll be responsible for acting as a bridge between the clients and the internal teams to facilitate communication and coordination. If you're passionate about helping others, thrive in a fast-paced environment, and are always looking for creative ways to improve client experience, this role is perfect for you. Join us and become an integral part of a dynamic team dedicated to excellence in client service.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Coordinate efforts across various departments to ensure client requirements are met.
• Regularly update clients about the company's products, services, and new offerings.
• Organize and participate in client meetings to discuss ongoing projects and updates.
• Handle client inquiries promptly and efficiently, ensuring high satisfaction levels.
• Identify potential issues or risks and propose effective solutions proactively.
• Develop and maintain strong relationships with clients to foster trust and loyalty.
• Track and report on client activity, providing detailed monthly reports to management.
• Assist in the development and implementation of client retention strategies.
• Collaborate with sales and marketing teams to align strategies with client expectations.
• Ensure all client complaints are addressed and resolved in a timely manner.
• Prepare and deliver client presentations on performance and proposed strategies.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience of at least two years in a client servicing role.
• Excellent communication skills, both written and verbal, are essential.
• Strong organizational skills with the ability to manage multiple clients simultaneously.
• Proficiency in MS Office Suite and familiarity with CRM software preferred.
• Exceptional problem-solving abilities and attention to detail are required.
• Ability to work independently and as part of a team in a fast-paced environment.