Application Support Analyst (225-928)

The Application Support Analyst plays a crucial role in ensuring the smooth operation and support of business applications within an organization. This role involves working closely with various departments to manage and resolve technical issues, optimize application performance, and contribute to the development of improved software solutions. The ideal candidate will possess a deep understanding of software systems, excellent problem-solving skills, and the ability to communicate technical information to a non-technical audience. They will be responsible for troubleshooting both simple and complex problems and working with software developers and IT staff to implement fixes or workarounds. This role is essential for minimizing downtime and enhancing the productivity of the organization by ensuring that all applications are running efficiently and effectively.

Responsibilities

• Provide technical support for business applications to ensure seamless operations.
• Identify, troubleshoot, and resolve application-related issues effectively and promptly.
• Collaborate with IT and development teams to solve complex software problems.
• Ensure all reported incidents and requests are accurately logged and managed.
• Conduct regular application maintenance and updates to improve usability and performance.
• Assist in the development and implementation of application testing protocols.
• Prepare and maintain documentation for application configurations and processes.
• Analyze user requirements and provide solutions that align with company objectives.
• Manage service level agreements to maintain high standards of customer service.
• Assist with the design, development, and delivery of training materials for users.
• Monitor application performance to detect and rectify issues before they impact users.
• Build and nurture relationships with vendors and third-party suppliers of business applications.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in an application support or IT support role is essential.
• Strong problem-solving skills with the ability to prioritize and manage tasks.
• Excellent communication skills to explain complex systems to non-technical users.
• Familiarity with various software applications and tools used within organizations.
• Proficiency in using application monitoring and support software tools.
• Knowledge of SQL and database management systems is highly desirable.