Customer Service Manager
Talentmate
United Arab Emirates
23rd April 2024
2404-1-7346
Job Description
The Customer Service Manager is responsible for overseeing the organization's customer service operations and ensuring high-quality customer experiences. They lead a team of customer service representatives, set service standards, and implement strategies to improve customer satisfaction and retention. The role involves handling escalated customer issues and collaborating with other departments to enhance customer support processes.
Responsibilities
- Develop and implement customer service strategies and initiatives to improve customer satisfaction.
- Set customer service standards and ensure they are adhered to by the team.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Handle escalated customer complaints and provide effective resolutions.
- Develop and deliver customer service training programs for the team.
- Collaborate with other departments to improve customer support processes.
- Maintain knowledge of product features, industry trends, and customer needs.
- Regularly review and update customer service policies and procedures.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service management.
- Strong leadership and team management skills.
- Excellent communication and conflict resolution skills.
- Proficiency in customer service software and CRM systems.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Sharjah | Number of Vacancies: | 1 |
| Job Category: | Customer Service | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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