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Support Agent

Talentmate

United Arab Emirates

10th June 2026

2606-36366-3

Job Description

  • Conduct on-site visits and showroom demonstrations for walk-in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases
  • Build rapport with potential and existing clients through confident, friendly, and professional communication
  • Lead on-site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations
  • Train client staff on robot operation, basic troubleshooting, and day-to-day use during and after deployment
  • Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries
  • Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues
  • Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary
  • Record unboxing, demo, and technical videos for marketing, customer onboarding, and support purposes
  • Write user manuals, setup guides, and technical documentation for customers and internal reference
  • Maintain and update documentation and video content regularly to reflect new products and software updates



    • Requirements

  • Bachelor's degree or Diploma in Robotics, Mechatronics, Engineering, or a related field
  • Excellent communication and presentation skills — able to engage both technical and non-technical audiences confidently
  • Comfortable in a customer-facing showroom or field environment
  • Able to perform basic robot repairs and hardware troubleshooting
  • Able to create clear written documentation and produce simple video content



    • Job Details

    Role Level: Associate Work Type: Full-Time
    Country: United Arab Emirates City: Dubai
    Company Website: robohub.info Job Function: Customer Service
    Company Industry/
    Sector:    		 IT Services and IT Consulting

    What We Offer

    About the Company

    Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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    About Us

    Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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