Rooms Controller

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Role Overview

As a Rooms Controller at Banyan Tree Dubai, you will play a pivotal role in orchestrating a seamless guest experience by managing room inventory with precision and care. You will ensure that every guest’s stay reflects the hallmark of our luxury brand — thoughtful attention to detail, personalized service, and flawless execution.

Key Responsibilities

• Oversee daily room inventory, maintaining real-time accuracy of availability, out-of-order rooms, and special requests.
• Allocate rooms with meticulous attention to VIPs, long-stay guests, groups, and bespoke requirements, coordinating seamlessly with Housekeeping, Guest Relations, Reservations, and Sales teams.
• Manage check-in and pre-registration processes for arrivals, ensuring every detail — from room keys to welcome amenities — aligns with our elevated guest standards.
• Facilitate room changes, upgrades, early arrivals, and late check-outs, always anticipating and exceeding guest expectations.
• Collaborate closely with Housekeeping to guarantee rooms are impeccably prepared and presented for incoming guests.
• Support Front Desk operations during peak periods, ensuring guests experience effortless service at every touchpoint.
• Maintain precise records of room allocations, VIP arrangements, group bookings, and daily reports, ensuring operational excellence.
• Partner with Reservations and Revenue teams to optimize occupancy, minimize overbookings, and strategically manage room types.
• Support group bookings, special events, and conference room allocations, ensuring flawless execution for all guests.
• Contribute to strategic room allocation planning in collaboration with revenue management to maximize guest satisfaction and hotel performance.
• Participate in periodic audits, house-count reviews, and reporting of out-of-order rooms, ensuring operational precision at all times.
  
  

Qualifications

• Demonstrated experience in front office or rooms control within a luxury hotel environment.
• Expertise in OPERA Cloud, with a keen eye for operational detail.
• Exceptional communication and interpersonal skills, capable of fostering collaboration across multiple departments.
• Strong organizational aptitude with the ability to prioritize tasks under high-pressure scenarios while maintaining composure and grace.
• Commitment to delivering a bespoke, memorable guest experience aligned with Banyan Tree’s luxury standards.
• Flexibility to assist with front office duties during peak times or special events, ensuring continuity of service excellence.
  
  

Additional Information

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success

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