Receptionist cum Patient Care Coordinator 05D25

We are seeking a dedicated and professional Receptionist cum Patient Care Coordinator to join our dynamic team at our healthcare facility. This dual-role position is pivotal in ensuring our patients receive the highest level of care and service starting from their first point of contact with our office. You will play a crucial role in managing the front desk operations, greeting patients, scheduling appointments, and coordinating efficient patient flow. In addition, you will serve as a key liaison between patients and healthcare staff, ensuring a smooth and efficient transition of patient information and ensuring patient satisfaction. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and visitors warmly, ensuring a friendly and welcoming environment.
• Manage incoming calls efficiently, directing inquiries to appropriate departments.
• Coordinate patient appointments, ensuring optimal scheduling and resource management.
• Maintain accurate patient records and update information in the database promptly.
• Assist patients with completing necessary intake documentation accurately and timely.
• Facilitate seamless communication between patients and healthcare professionals.
• Provide information on hospital policies, procedures, and available services to patients.
• Handle patient complaints with empathy and escalate issues to management if necessary.
• Ensure the reception area is tidy and presentable at all times.
• Assist in preparing daily reports and documentation for management review.
• Coordinate follow-up appointments and manage patient appointment reminders.
• Collaborate with the healthcare team to enhance overall patient experience and satisfaction.

Requirements

• High school diploma or equivalent; additional qualifications would be beneficial.
• Proven experience as a receptionist, preferably in a healthcare setting.
• Strong verbal and written communication skills for effective patient interaction.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficiency in using computer systems, including patient management software.
• Excellent organizational skills to manage multiple tasks and priorities efficiently.
• Ability to work in a fast-paced environment while maintaining attention to detail.