Patient Administration Executive 11N25

The role of a Patient Administration Executive is vital in ensuring the smooth operation of healthcare facilities by managing patient interactions and administrative tasks. As a front-line representative, you will be responsible for managing patient admissions, scheduling appointments, maintaining patient records, and providing excellent customer service. Your organizational skills will ensure that patient information is accurately recorded and accessible to healthcare professionals, contributing to the efficient delivery of healthcare services. This position requires empathy and strong communication skills to support patients through their healthcare journeys while adhering to all relevant policies and regulations. Join our team and make a difference in patient care through impeccable administrative support.

Responsibilities

• Manage patient admission processes including verification of necessary information.
• Schedule patient appointments and coordinate with medical staff for availability.
• Maintain and update patient records, ensuring their accuracy and confidentiality.
• Provide excellent customer service and address patient inquiries and concerns.
• Assist in processing medical insurance claims and obtain authorizations when required.
• Coordinate with healthcare professionals to ensure smooth patient flow within the facility.
• Prepare daily, weekly, and monthly reports on patient statistics and administrative tasks.
• Ensure compliance with healthcare regulations and facility policies in all administrative procedures.
• Assist in patient discharge processes and provide necessary information for follow-up care.
• Maintain an organized and efficient reception area to support patient and visitor needs.
• Foster a welcoming environment that enhances the patient and family experience within the facility.
• Utilize hospital information systems to manage patient data effectively and efficiently.

Requirements

• Bachelor’s degree in health administration, business administration, or related field preferred.
• Previous experience in a healthcare administrative role is highly advantageous.
• Strong computer skills including proficiency in hospital management software.
• Excellent communication skills with the ability to deal effectively with patients and staff.
• Exceptional organizational skills and attention to detail in all administrative tasks.
• Ability to handle sensitive information with the highest level of confidentiality.
• Strong problem-solving abilities and capacity to work in a fast-paced environment.