Operations Support Executive - Dubizzle Cars

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Operation Support Executive, your primary role is to support the sales team in achieving their goals effectively and efficiently. You will play a vital role in simplifying the sales processes, handling inquiries, and providing important administrative support. Your responsibilities will include but are not limited to creating classified car packages, generating payment links, and facilitating communication between internal teams.

In this role you will:

•       Provide comprehensive support to the sales team by managing inquiries, responding to customer requests, and addressing any concerns or issues promptly and professionally.

•       Assist in setting up packages, payment plans, maintaining client database in the systems, and ensuring accuracy and adherence to company policies and procedures.

•       Serve as a liaison between the sales team and other departments, facilitating communication and coordination to expedite sales processes and resolve issues effectively.

•       Continuously seek opportunities to improve sales support processes and procedures, implementing enhancements to streamline operations and enhance overall efficiency.

•       Uphold a high standard of professionalism, integrity, and customer service in all interactions, reflecting positively on the companys brand and reputation.

•       Scheduling and managing the photography requests

•       Collaborate with cross-functional teams to escalate and resolve complex issues promptly.

•       Cater to customer inquiries related to their accounts, providing timely and professional support.

• Proficiency in written and verbal English and Arabic

• A minimum of secondary education

• At least 1-2 years of experience in a sales support and customer support role

• Knowledge of ticketing systems and CRM is a plus

• Demonstrated experience in sales operations, including knowledge of sales processes and methodologies

• Proficiency in Google Suite applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar

• Strong organizational, problem-solving and multi-tasking skills

• Problem-solving and multi-tasking skills

• High attention to detail

• Proactive and result-driven

• Team player mentality with the willingness to collaborate across departments to achieve common goals

• Patient, flexible, enthusiastic, and empathetic

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the Emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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