Manager - Customer Insights

JOB TITLE

Manager - Customer Insights | MAF Retail | UAE Corporate Head Office

Role Summary

The Manager – Customer Insights will play a critical role in leveraging internal and external data to identify trends, monitor performance and support business decisions. They will be managing projects to internally and externally collect, analyze and translate customer data into actionable insights to drive business performance and deepen market and customer understanding. They will also Run regular and progressive correlation analyses to understand how different trends are impacting specific business elements / attributes across markets.

ROLE PROFILE

• Manage customer understanding projects to address business priorities and needs.
• Monitor performance through retail audit, tracking studies analysis, internal data and reporting.
• Bridge customer insight with Commercial strategy (e.g., Fresh Food ethnicity-based assortment tailoring, Consumer Electronics, High Value Customer Initiative).
• Align insights and KPIs across Commercial, Marketing, and Customer functions to build unified growth strategies.
• Translate Customer behavior into store, category, and cluster-level actions.
• Identify and share market and retail trends and how does it connect to our internal performance to influence business decisions.
• Run regular and progressive correlation analyses to understand how different trends are impacting specific business elements / attributes across markets.
  
  

• Bachelor’s Degree in Business Administration or Marketing.
• MBA is preferred.
• 7+ years in data rich , customer focused business / environment.
• 2+ years of experience in retail (preferably).
  
  

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.