Key Account Executive

Job Overview: The Key Account Executive will play a crucial role in managing and nurturing relationships with key clients, ensuring that their needs are met while maximizing business opportunities. This position involves a high level of customer interaction, strategic planning, and collaboration with internal teams to deliver top-tier service and solutions to our most valuable clients. Key Responsibilities:

• Client Relationship Management: Establish, develop, and maintain strong, long-term relationships with key clients. Serve as the main point of contact for clients’ inquiries and concerns.
• Account Strategy Development: Develop and implement account plans that align with clients needs and the company’s goals. Identify opportunities for growth within key accounts.
• Sales Support: Collaborate with sales teams to create customized proposals, presentations, and solutions that meet client requirements.
• Performance Tracking & Reporting: Monitor account performance, track KPIs, and report on key metrics. Provide regular updates to senior management and clients.
• Problem-Solving & Conflict Resolution: Address client issues or challenges promptly and professionally. Work to resolve any concerns, ensuring client satisfaction and loyalty.
• Cross-Functional Collaboration: Work closely with marketing, product development, and operations teams to ensure a seamless client experience and timely delivery of services/products.
• Market Analysis & Competitive Intelligence: Keep abreast of industry trends, market developments, and competitor activities to offer proactive solutions to clients.
• Contract Negotiations: Assist in contract negotiations, renewals, and pricing agreements, ensuring favorable terms for both the company and the client.
• Customer Feedback: Collect and analyze customer feedback to improve product offerings, services, and overall customer satisfaction.

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in key account management, sales, or business development (typically 2-3 years).
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Ability to work independently and as part of a team.
• Proficient in MS Office and CRM software (e.g., Salesforce).

• Industry knowledge relevant to the company’s business (e.g., foodservice, retail, technology).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical skills to assess data and drive decision-making.

• Full-time position with occasional travel to meet clients or attend industry events.
• A dynamic, fast-paced work environment with opportunities for growth and development.