IT Operations Analyst-2

Job Description

About the Job:

Visa and Mastercard settlement clearing application ownership and provide L1 support

Way4 SOD process monitoring and Client SLA Reporting

Incident management as per NI’s policies & Change control life cycle

Keeping stakeholders updated through various channels

Follow organization policies and procedures

Handling Financial file processing related failures and ensure processing of incoming \outgoing interchange within agreed SLA

Excellent Analytical, Troubleshooting & Co-ordination Skills

Excellent capability to learn & adapt to changes.

Provide support to projects team for change monitoring.

Knowledge of Card and payment technology

Hands on knowledge on automation tools like Control-M, CMS systems, ticketing tools

Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.

Understanding of financial files and its business impact

Keep the Production and DR systems in sync using replication tools.

Understands Service/Disaster recovery process

Documentation of L1 tasks

Report all production issues and highlight risks to management

Able to manage and handle the team in absence of the Team Leader in day to day activities and coordinate with the team.

Responsibilities

Skills and Competencies:

4+ years of IT experience

Strong Knowledge of Payment industry

UNIX/Windows/SQL/Oracle working knowledge

AWZ, OCI, Azure knowledge

Monitoring tools operational knowledge

Familiarity of supporting applications

ITIL process familiarity

Automation skills using any automation tools/scripts

Working Conditions

Primarily office-based with occasional travel required for meetings, conferences, and training sessions.

Fast-paced and dynamic work environment

Self-motivation and able to take responsibility

Able to demonstrate initiative and a proactive approach to daily task

Good communication skill sets

Capable of handling stressful situations

Team Player

Handling of High-pressure environment

Willingness to work on shifts/weekends/public holidays

Qualifications

QUALIFICATIONS

• Experience: Minimum of 4 years of experience in IT\Payment Industry, with at least 2 years in a Operations role. Strong understanding of IT , Automation and payments and cards industry and processes. Experience with ControlM , CMS systems , OCI , Azure