Guest Experience Maker GEM Supervisor- Six Senses The Palm Dubai

As Guest Experience Maker (GEM) Supervisor, I will assume full responsibility for the efficient operation in the following:

Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.

Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.

Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.

Implement and maintain guest recognition program.

Assist in scheduling, training and providing feedback to Front Office Manager.

Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.

Ensure all equipment of the department is kept clean and in good working condition.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of GEM Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

Diploma or equivalent and at least 2 years’ experience within a luxury hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a GEM Supervisor at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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