Front Office Associate - Nest

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Front Office Associate - NEST, you will be the face of the Executive Lounge at the world’s tallest hotel, delivering a warm welcome, seamless check-in/check-out experiences, and attentive service throughout each guest’s stay. Your professionalism, attention to detail, and guest-first mindset will help define the luxury experience at Ciel.

Key Responsibilities

• Greet all guests warmly and professionally, ensuring smooth check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints with courtesy and efficiency.
• Ensure accurate room assignments, billing, and payment processing.
• Maintain guest profiles and preferences in the system to enhance personalized service.
• Coordinate with Housekeeping, Concierge, and Engineering to fulfill guest needs.
• Upsell room categories and hotel services where appropriate.
• Respond to phone calls, emails, and internal messages in a timely and professional manner.
• Keep the front desk organized, well-stocked, and presentable at all times.
• Follow company policies and procedures, ensuring guest security and privacy.
• Promote a positive, team-oriented environment with colleagues across departments.
• Previous experience in a front office or guest service role in a 4 or 5-star hotel preferred.
• Knowledge of Opera PMS and front office operations.
• Excellent communication and interpersonal skills.
• High level of attention to detail and problem-solving ability.
• Professional grooming and confident, welcoming attitude.
• Fluent in English; additional languages are a plus.
• Flexibility to work shifts, weekends, and holidays.