Field IT Support Engineer 03D25

The Field IT Support Engineer plays a crucial role in ensuring seamless IT operations and support across various field locations. This position is ideal for a professional who thrives in dynamic environments and enjoys problem-solving. The candidate will be responsible for providing technical assistance, troubleshooting, and support for hardware, software, and network-related issues. As a Field IT Support Engineer, you will have the opportunity to work with diverse teams and technologies, enabling smooth and efficient IT functionality for users. You will also be expected to communicate effectively with both technical and non-technical personnel, making excellent interpersonal skills a must. If you are a proactive individual with a passion for technology and a dedication to customer satisfaction, this role is perfect for you.

Responsibilities

• Provide on-site and remote IT support to field locations as needed.
• Troubleshoot hardware and software issues, implementing timely solutions.
• Install, configure, and maintain computer systems and networks.
• Document all support activities, keeping accurate and up-to-date records.
• Collaborate with IT team members to resolve complex technical issues.
• Assist in the deployment of new technology and systems upgrades.
• Ensure field equipment is operating at optimal performance levels.
• Conduct regular system audits and preventive maintenance checks.
• Communicate effectively with team members and end-users, ensuring clarity.
• Manage user accounts and permissions as per company policies.
• Stay updated with the latest industry trends and technological advancements.
• Provide training and support to end-users to enhance IT literacy.

Requirements

• Bachelor’s degree in Information Technology or related field preferred.
• Minimum of three years experience in an IT support role necessary.
• Strong knowledge of computer hardware, software, and networking essentials.
• Excellent diagnostic and problem-solving skills are required for this role.
• Ability to travel frequently to various field locations as necessary.
• Strong communication skills, both written and verbal, are essential.
• Ability to work independently and manage multiple tasks simultaneously.