Customer Solutions Engineer

A CSE Engineer, Project provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for the coordination of all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions, tendering with expertise on KONE products like Elevators, Escalators, and Autowalks, machine-room-less elevators, high rises,

He/she provides technical expertise support to the FL CSE, field operation, and sales team in the Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers’ contract specifications in a cost and lead-time-effective way, while ensuring compliance with codes and standards.

Responsibilities And Key Tasks

Collaboration with sales:

• Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements.
• Select the correct product platform on which to make the offer, and ensure the offer is Competitive.
  
  

Product planning – Costing:

• Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local Materials
  
  

Product planning – Specs:

• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials.
• Performs initial and revised non-standard energy calculations.
• Performs simple traffic analyses.
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z
  
  

Product planning – Availability and lead times

• Coordinates product lead times from Supply Line and local sourcing
  
  

Product planning – Installability

• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
  
  

Product planning – Maintainability

• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
  
  

Product planning – Compliance

• Ensures that the proposed product fulfils local codes, regulations, and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE’s Engineering Policy
  
  

Key tasks in the KONE Customer process

• Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning
  
  

Key tasks in the KONE Delivery process

Accountable for creation of layouts

• Analyses change requirements, and makes proposals on new product design
• Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
• Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor CSE Project Engineer’s role in the KONE SEB process
• Shares knowledge with maintenance as needed General responsibilities
• Participates in product and new service release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
  
  

Requirements For The Role

• Diploma / Bachelor’s degree in Mechanical, Electrical, and Civil Engineering
• Candidate with a minimum of five years of experience in the Elevator Industry and AutoCAD
• Proficient with MS Office Word, Excel, and PowerPoint.
• Excellent communication and influencing skills in the English language skills
• Excellent collaboration skills and the capability to teamwork with people from different cultural backgrounds
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
• Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
• Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.
  
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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