Customer Data Specialist

We are looking for Customer Data Specialist to be responsible for managing and ensuring the accuracy, consistency, and integrity of customer data across systems, primarily within CRM. This role ensures compliance with data governance guidelines and quality standards, enabling reliable data for business operations and decision-making.

Key Responsibilities:

Data Quality Management

• Manage customer data in accordance with guidelines and quality rules defined by the Data Domain Owner.
• Monitor Data Quality KPIs and deploy Data Quality Improvement Action Plans.
• Conduct root cause analysis of known data issues and document findings in the knowledge database.

Data Monitoring & Governance

• Ensure consistency of customer data across systems, focusing on quality, security, and confidentiality.
• Monitor data KPIs and initiate corrective actions when required.
• Manage data access approvals in compliance with security and privacy standards.

Operational Activities

• Execute data correction programs and lead data cleansing initiatives.
• Act as part of the business operations team with dedicated responsibility for managing customer data.
• Execute data stewardship processes.
• Maintain compliance with security and privacy regulations for data access.

Process Improvement & Lifecycle Feedback

• Identify pain points in the data lifecycle and processes.
• Share insights with the Data Domain Owner, Data Rules and Standards Owner, and Data Quality Manager to drive improvements.
• Ensure data risk management including security and privacy.

Issue Resolution & Prevention

• Resolve data-related issues or requests via ticketing systems.
• Execute data corrections and lead local action plans to prevent recurring data issues.

Community & Collaboration

• Contribute to the Network of Excellence (NoE) within the data domain.
• Collaborate with Commercial (Sales and Channel Marketing) teams, other Data Domain Stewards, Strategy & Business Development, CS&Q and Sales Excellence teams as well as other domain stakeholders to align on data quality and governance practices.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.