Assistant Director Of Catering And Events - Event Operations

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is looking for a skilled Assistant Director of Catering & Events to join our Event Operations team.

Pre‑Opening

The primary duties and responsibilities of this role are:

• Assist in system development and template drafting for Delphi configurations
• Support drafting of the Meeting & Events user guide outlining general P&P, fees, and client‑facing standards
• Contribute to the creation of departmental policies and procedures
• Assist in developing quality control mechanisms for Catering & Events, including service standards, staff grooming, facilities presentation, and health & safety
• Support the establishment of departmental processes for billing, housing, event order management, and hotel logistics
• Assist in developing annual plans and budgets for area maintenance
  
  

Department

• Support the Director in managing the cost‑effective and efficient operation of the department within budget
• Utilize Salesforce to track client preferences for repeat guests and groups
• Collaborate with Sales on quarterly gifting programs for key clients
• Ensure departmental operations follow established procedures and service standards
• Monitor the quality and readiness of event spaces, submitting maintenance and upkeep requests as needed
• Support continuous improvement of health and safety standards
• Carry out additional duties assigned by the Director or senior leadership
  
  

Budgeting

• Assist in managing departmental budgets to ensure event spending remains aligned with financial targets
• Support the development of upsell strategies to increase revenue
  
  

Billing

• Assist in establishing accounting protocols for client invoice processing
• Monitor timely issuance of invoices, payments received, and outstanding balances
• Support building relationships with reputable, brand‑aligned vendors and establishing negotiated discounts
• Assist with new vendor onboarding and system setup
• Support Group Master Account setup with Group Desk and ensure standards for account activation
• Ensure adherence to PCI‑compliant policies
  
  

Events

• Support management of event pricing and system structure within Delphi
• Assist with Delphi management of Event Orders, ensuring proper setup for check processing, discounting, and posting by Banquets
• Help establish P&P for Event Order drafting, distribution, and change protocols
• Collaborate with Banquets on menus, pricing, and upsell opportunities
• Actively support upselling opportunities to maximize revenue and market share
• Assist in planning menus, setting agendas, handling VIP requests, and coordinating hospitality amenities
• Monitor team adherence to Event Order distribution deadlines
• Coordinate Event Order meetings with Banquets, Setup, AV, and Meeting Concierge teams.
• Support the Event Concierge team with on‑floor event operations
• Assist in overseeing Meeting Concierge performance and guest satisfaction
• Help maintain preferred vendor relationships for event execution
• Participate in post‑con recaps (internal and external)
  
  

Housing

• Support management and execution of contracted room blocks.
• Collaborate with Revenue Management on room block changes and additional requests.
• Assist in developing processes with Group Desk for rooming list input, change management, and billing disputes.
• Monitor team deadlines for contract room block cutoffs.
• Participate in weekly Revenue Management meetings to review group forecasts.
• Support management of group VIPs, pre‑key requirements, and special blocking.
• Assist in building reporting tools for group lists and pickup reports.
• Confirm billing options and protocols for individual group rooms.
  
  

Hotel Logistics

• Assist in drafting group resume templates for property‑wide communication.
• Work with hotel teams to establish group distribution emails.
• Support development of best practices for common group requests (arrivals, luggage handling, room drops, meal vouchers, etc.).
• Help set communication standards for group resumes and operational expectations.
• Participate in in‑person meetings to review upcoming groups and key action items.
• Assist in developing pre‑con and post‑con templates and protocols.
  
  

Guest Services

• Support delivery of high‑quality products and services to every guest.
• Anticipate customer needs and make recommendations to enhance the guest experience.
• Assist in establishing and monitoring customer service goals.
• Conduct tours of banquet facilities, outdoor venues, and hotel areas for pre‑planning and large sales site visits.
• Support employee standards for group VIP meet & greets.
• Assist in creating an in‑house amenity program for group VIP gifting.
• Address guest requests and support complaint resolution.
• Share guest feedback with management and incorporate insights into planning and operations.
• Provide personalized service to VIP guests.
  
  

People Management And Training

• Assist in creating training plans for onboarding and ongoing development.
• Help build step‑by‑step training guides and “how‑to” manuals.
• Support the team in delivering Wynn Al Marjan Island’s standards of quality, service, and guest satisfaction.
• Provide supervision, direction, and leadership to achieve departmental goals.
• Participate in quarterly reviews with team members to discuss progress and development.
• Support fair delegation of tasks and encourage teamwork.
• Contribute to the development and communication of the Catering & Events vision.
• Coach, motivate, counsel, and evaluate staff, encouraging participation in decision‑making.
• Assist in hiring decisions.
• Conduct departmental training and contribute to writing operating procedures.
• Support correction of deviations from procedures through on‑the‑job training.
• Promote a work environment where employees feel valued, appreciated, involved, equal, and safe.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree or equivalent in Hospitality, Event Management, Business Administration, or a related field.
• Minimum 5 years of experience in catering, events, or hospitality operations within a luxury hotel environment, including supervisory responsibilities.
• Prior experience managing large‑scale events, high‑profile functions, and VIP client interactions.
• Demonstrated ability to support budgeting, forecasting, and revenue‑driven event strategies.
• Proficiency in Microsoft Office; experience with Delphi, Opera, and Passkey preferred.
• Strong leadership, communication, and organizational skills with the ability to guide and develop a diverse team.
• Proven capability in managing complex event logistics and ensuring seamless execution across multiple departments.
• Self‑motivated, detail‑oriented, and committed to delivering exceptional guest experiences.
• Comfortable working with multicultural teams, senior stakeholders, and high‑profile clients.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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