Investment Operations Manager

Requirements

Description and Requirements

Job Purpose:

To ensure effective oversight and governance of fund administration, custodial services, and investment

operations for MetLife’s new entity, in compliance with regulatory requirements, while acting as the primary

liaison with fund managers and external service providers.

Job Description:

• Oversee daily investment operations, including fund administration and custodian activities,
  
  
  

ensuring accuracy and compliance with regulatory standards.

• Monitor and review NAV calculations, reconciliations, and reporting from fund administrators.
• Implement and maintain governance frameworks for investment operations, ensuring adherence to
  
  
  

internal policies and regulatory obligations.

• Act as the key point of contact for fund managers, custodians, and other external stakeholders to
  
  
  

ensure smooth operational processes.

• Coordinate with internal teams (Finance, Risk, Compliance) to support investment-related activities
  
  
  

and resolve operational issues.

• Prepare and review regulatory reports and ensure timely submission to relevant authorities.
• Manage operational risk by identifying gaps and implementing controls within investment processes.
• Support audits and regulatory inspections related to investment operations.
• Drive improvements and automation initiatives to enhance efficiency and reduce operational risk.
  
  
  

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Finance, Risk, Compliance, and Legal teams for governance, reporting, and regulatory alignment.
• Senior management for updates on investment operations and risk management.
  
  
  

External:

• Fund administrators and custodians for operational oversight and issue resolution.
• Fund managers for investment execution and operational coordination.
• Regulatory authorities for mandatory reporting and compliance matters.
  
  
  

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor’s degree in finance, Accounting, Economics, or related field.
• Professional certifications (CFA, CAIA, or equivalent) preferred.
• Minimum 7–10 years of experience in investment operations, fund administration, or asset
• management.
• Strong knowledge of regulatory requirements for investment entities in the region.
• Expertise in fund accounting, NAV oversight, and custodial processes.
• Excellent analytical and problem-solving skills with attention to detail.
• Proficiency in investment systems and MS Office tools; experience with automation solutions is a
• plus.
  
  
  

COMPETENCIES REQUIRED:

• Attention to Detail: Ensures accuracy in all operational and reporting activities.
• Regulatory Compliance Orientation: Maintains strict adherence to laws and internal policies.
• Stakeholder Management: Builds strong relationships with internal and external partners.
• Result-Oriented: Delivers timely and high-quality outputs under pressure.
• Risk Awareness: Identifies and mitigates operational risks proactively.
• Communication Skills: Clear and effective communication across all levels.
  
  
  

About MetLife

Recognized on Fortune magazines list of the "Worlds Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

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