Senior Specialist - Change Management

Overview

About Us

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.

The opportunity

This position is part of our expanding team, built to meet the rising demand for advanced end-user tools across diverse industries. In partnership with key technology providers, this role focuses on driving adoption and maximizing the utility of collaboration platforms, particularly within non-technical departments such as HR, finance, and business lines. The ideal candidate will have a customer success-oriented approach with a strong background in program and project management in digital transformation, adept at delivering hands-on adoption strategies that resonate across functions.

Responsibilities

Your key responsibilities

• Adoption Leadership: Lead adoption and engagement initiatives for end-user collaboration tools, ensuring impactful usage across client environments with a focus on achieving measurable business value
• Cross-Department Engagement: Work closely with varied client departments—including HR, finance, and operational business units—to understand their unique needs and articulate value in ways that are relevant to their goals
• Workshop Facilitation & Design Thinking: Plan and conduct user-centric workshops using design thinking techniques to uncover end-user needs and optimize tool adoption strategies
• Program & Project Management: Develop and execute comprehensive adoption plans, encompassing use case catalogues, training initiatives, and end-user communication strategies as part of ongoing digital transformation initiatives
• Tool Familiarity & Best Practices: Leverage a strong working knowledge of collaboration tools, particularly Microsoft’s suite (including Copilot and generative AI applications) and ServiceNow, implementing best practices to drive meaningful client outcomes
• Training & Enablement: Design and implement training programs, alongside enablement resources, to support smooth onboarding and sustained engagement with collaboration technologies
• Use Case Development: Create and maintain a library of use cases to illustrate specific value points, demonstrating the practical benefits of the tools to various client functions
  
  

Qualifications

What we’re looking for

• Required skills / qualifications
• Significant experience in customer success, program management, or project management, with a focus on driving tool adoption and engagement within large organizations
• Expertise in facilitating workshops and applying design thinking methodologies to guide user-centric solutions and enhance adoption strategies
• Proven ability to engage cross-functionally with client departments, including non-technical functions, to define and drive tailored value propositions
• Strong understanding of end-user collaboration tools, particularly Microsoft technologies, CoPilot, generative AI, and ServiceNow, with a track record of applying best practices to achieve client success
• Excellent organizational skills, with demonstrated ability to develop detailed plans, coordinate cross-functional communications, and align stakeholders around adoption goals
• Experience developing end-user communications and powerful engaging content and training resources, with the ability to simplify complex concepts for varied audience
• Bachelor’s Degree: A foundational degree in Business Administration, Organizational Psychology, Human Resources, Communication, or similar disciplines
• Preferred skills / qualifications
• Experience with cutting-edge technology organizations, particularly within the UAE or the GCC region.
• A collaborative, low-ego approach to teamwork, adaptable to Core42’s culture of innovation and client-centricity
• Master’s Degree (Preferred): A Masters in Business Administration (MBA), Organizational Development, or a related field is often preferred, offering deeper insight into leadership and strategy development.
• Prosci Change Management Certification: A key certification for any change management role. Being an advanced Prosci-certified professional with expertise in managing large-scale transformations is essential.
• Certified Change Management Professional (CCMP): For those aiming for a high level of professional credibility in change management.
• Agile & Lean Six Sigma Certifications: knowledge of Agile methodologies or Six Sigma for process optimization is often beneficial, especially when managing projects that involve complex operational changes.
  
  

What Working At Core42 Offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: We offer an attractive salary package based on your skills and experience
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses.

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