Receptionist

Receptionist

Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity

Looking for a career with long-term, government-backed contracts, trusted leadership, and loyal colleagues? Looking for a career with challenging and purposeful work? Serco has a place for you. Here, you’ll find stability and growth. Join our team today as a Receptionist and support our team.

The purpose of this position is to perform all tasks in both normal and VIP reception desks to provide advice and check in and check out services, provide cashier/ insurance payment support services

The ideal candidate should be excellent in communication and interpersonal skills at an individual and team level.

This role will be based in our prestigious contract in Zayed University, Abu Dhabi.

Key Accountabilities

• Meet and greet visitors and notify on arrival of visitors
• Provide frontline customer service to the VIP guest great and meet support services – advice and guidance
• To cover normal lobbies, and clinical areas and to provide guest relations support services – advice and guidance
• Promptly, accurately, professionally and courteously receives all telephone calls
• Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages
• Be fully proficient in all operating systems including the telephone network system and the Visitor Management system
• When on duty, ensures the reception station is staffed at all times
• Sign for deliveries when necessary and notify recipients
• Able to work alone with minimal supervision, or as part of a team.
  
  

Specific Requirements

• High School Diploma or Higher Secondary Education
• A good knowledge of all office systems and office administration
• A preferred knowledge in Visitor Management and associated registration systems
• Understanding of customer service skills
• Proficient in English
• Knowledge of Arabic language is preferred
• Understanding the importance of policies and procedures
• Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum supervision.
  
  

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.

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