Operations Manager

Job Description

Job Overview

• Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings
• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service and safety
• Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager
• Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager
• Review accuracy of any checklists and records completed in their area and analyze
• Participate in daily operations alongside their colleagues setting a positive example
• Foster a harmonious atmosphere among colleagues in their area and brings team members together through team activities
• Manage daily operation of the park, including TKCA tour guides, transport, and arrival
• Serve as a first responder in the emergency action plan
• Conduct scheduled safety audits and record results as directed
• Ensure guest, colleagues and contractor safety at all times
  
  

• Provides management and operational coverage at corporate and QAW events
• Leads and executes events to include:
• Marquee and seasonal celebrations
• Corporate functions o Team buildings
• Static installations
• Interactive guest activities
• Other events promoted by the company.
• Works within the existing brand and company guidelines while providing creative input into the overall development of events
• Develops event operational guidelines for the facility as a whole and leads event operations
• Provides strategic feedback on all aspects of event development, installation, operation and derig to enhance future offerings
• Ability to develop and lead the execution of corporate and family events within a specific set of logistical criteria; report creation and distribution; schedules creation and execution; development of event materials
  
  

• Promotes and develops positive and efficient working relationships with vendors, Sinyar, Palace Guard and other internal stakeholders
• Proficiency in written English and spoken English
• Ensure that all SOPs are followed
• Perform Duty Manager shifts as needed by the business
• Perform all other duties as directed by management
  
  

• Venue management experience; project management
• Basic technical knowledge
• 2-4 years’ experience in operations and entertainment
• Computer skills
• Customer service knowledge
• Technical Knowledge