Manager - Retail Operations 07D25

The Manager - Retail Operations is a pivotal role responsible for overseeing the daily functions and operations of retail stores to ensure optimal performance and profitability. This position involves strategic planning, team leadership, performance monitoring, and customer satisfaction assurance. The role requires an analytical mind to interpret data and make informed decisions that align with the company’s goals. As the Manager - Retail Operations, you will be tasked with developing and implementing operational policies, managing budgets, supervising staff, and ensuring that the retail stores maintain high standards in inventory management, visual merchandising, and customer service. Excellent communication skills, a strong leadership presence, and a deep understanding of retail dynamics are essential in this role to foster a productive and customer-focused environment.

Responsibilities

• Oversee daily operations of multiple retail locations to ensure efficiency.
• Develop and implement operational policies and strategies to increase profitability.
• Monitor and analyze sales performance to identify areas for improvement.
• Ensure stores adhere to company standards in merchandising and customer service.
• Manage store budgets, including forecasting and financial goal setting.
• Lead, mentor, and develop retail staff to enhance their productivity and performance.
• Coordinate with marketing teams to execute promotional campaigns effectively.
• Implement inventory management systems to minimize stock losses and maximize replenishment.
• Support the recruitment, selection, and training processes for store staff.
• Foster a positive working environment to enhance employee job satisfaction and retention.
• Ensure compliance with health and safety regulations in all retail operations.
• Conduct regular audits and inspections to maintain store standards and operations.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Minimum of five years of experience in retail operations or management.
• Strong leadership skills with the ability to manage and motivate teams.
• Excellent analytical skills to interpret sales and financial data effectively.
• Demonstrated ability to develop and implement successful retail strategies.
• Proficient in retail management software and Microsoft Office Suite.
• Solid understanding of customer engagement and satisfaction techniques.
• Exceptional communication and interpersonal skills.