IT Facilities Assistant

Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Gibson Dunn is looking for an IT/Facilities Assistant to join our Abu Dhabi office and provide support with Technology, Facilities and Office Services.

This role reports to the Director of Administration and Operations Manager.

It/Av

Responsibilities include:

• AV and video conferencing ownership — setup, testing, maintenance, and live meeting support (Teams/Zoom/Webex, room systems, wireless presentation tools)
• AV equipment upkeep: firmware updates, calibration, and preventative checks.
• Respond to conference room attendee technology requests and needs and troubleshoots problems utilizing standard troubleshooting tools.
• Inventory conference room equipment and technology supplies, such as chargers, AC adapters, batteries and clickers, and orders supplies as needed.
• Basic hardware troubleshooting of laptop, printers, and mobile devices.
• IT asset inventory and hardware lifecycle tracking.
• Machine imaging, software installations, and updates to Firm standards.
• Logging and tracking support requests via the Firm's helpdesk/ticketing system.
• Escalation of complex issues to appropriate specialists within the Firm
• IT vendor coordination for repairs, warranties, and maintenance
  
  

• Ensuring office premises is kept in pristine condition.
• Performing daily inspection tours of entire premises and equipment.
• Monitoring lighting systems and equipment to ensure they are operational and adhere to safety guidelines.
• Office security coordination: access control, visitor management, CCTV liaison.
• Acting as a liaison with Building Management, ensuring that all premise inspections, repairs and cleaning services are carried out as expected.
• Setting up of tables and chairs as required for meeting requests. Assisting with internal desk moves.
  
  

• Managing conference room reservations utilizing the Firm’s conference room software, to schedule and set-up conference rooms for meetings and/or special events, and ordering catering.
• Assist with all meeting requests, including the set-up, clean-up, and support of meetings and events and handle all catering requests.
• Checking inventory and ordering of office supplies.
  
  

• Copying, binding and cutting.
• Batch printing emails and their attachments.
• Scanning documents using eCopy.
• Quality control of documents.
  
  

• Ability to use or learn to use software to schedule meetings.
• Ability to use or learn to use records management software or similar.
• Experience working with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  
  

• Exceptional customer service skills
• Good attention to detail
• Good organisational skills
• Physically able to lift and handle boxes
• Ability to conduct data entry with accuracy and attention to detail.