Florist

Job Title: Florist

Job Summary: The florist is responsible for creating floral arrangements, managing inventory, assisting customers, and maintaining the overall appearance of the shop. They play a crucial role in ensuring customer satisfaction through high-quality floral designs and excellent customer service.

Key Responsibilities:

Floral Design and Arrangement:

Create and design floral arrangements for various occasions such as weddings, funerals, holidays, and everyday use.

- Utilize knowledge of different flowers, foliage, and their seasonal availability to create appropriate arrangements.

- Customize arrangements based on customer specifications and preferences.

Customer Service:

- Greet and assist customers in selecting flowers, plants, and other related products.

- Provide advice and suggestions to customers regarding flower care, arrangement, and suitable selections for specific occasions.

- Handle customer inquiries, complaints, and special requests in a professional manner.

Sales and Transactions:

Process sales transactions using the shops point of sale (POS) system.

- Manage cash register and handle money accurately.

- Upsell additional products such as vases, greeting cards, and other gift items.

Inventory Management:

Monitor stock levels of flowers, plants, and supplies; place orders with suppliers as needed.

- Inspect flower deliveries for quality and freshness; properly store and condition flowers to maintain their longevity.

- Keep track of inventory and report any shortages or issues to the shop manager.

Shop Maintenance:

Maintain a clean, organized, and visually appealing shop environment.

- Ensure floral displays are fresh, attractive, and replenished regularly.

- Clean work areas, tools, and equipment after use to maintain hygiene and efficiency.

Event Coordination:

Assist with the planning and execution of floral arrangements for events and special occasions.

- Collaborate with event planners, customers, and other stakeholders to ensure floral needs are met.

Qualifications and Skills:

- Strong artistic and creative skills with a good eye for design, colour, and balance.

- Knowledge of different flowers, plants, and floral design techniques.

- Excellent customer service and interpersonal skills.

- Basic math skills for handling transactions and managing inventory.

- Ability to work under pressure and meet deadlines, especially during peak seasons and holidays.

- Physical stamina to stand for long periods and handle heavy floral arrangements.

- Flexibility to work weekends, holidays, and special events as needed.

Preferred:

- Certification in floral design or related field.

- Previous experience in a retail environment.

This job description outlines the primary responsibilities and qualifications required for a florist in a flower retail shop.

The role is dynamic and involves a mix of creative, administrative, and customer service tasks aimed at ensuring a positive shopping experience and high-quality floral products for customers.