Guest Services Manager

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager, you are the heartbeat of the guest journey. You don’t just manage arrivals—you create moments, spark joy, and lead your team with purpose. Every interaction is an opportunity to deliver unforgettable hospitality.

Stay Informed, Stay Ready

• Maintain up-to-date knowledge of hotel services, local attractions, promotions, and events to guide guests with confidence.
  
  

Listen Deeply, Act Swiftly

• Actively elicit guest feedback and preferences, ensuring timely action to maximize satisfaction.
• Handle complaints with empathy and resolve issues promptly to maintain smooth guest relationships.
  
  

Lead The Guest Experience Team

• Monitor guest service personnel to ensure personal recognition and warm attention from arrival to departure.
• Organize and implement special needs, preferences, and amenities in line with departmental standards.
  
  

Uphold Excellence

• Ensure all front office areas are efficient, clean, safe, and hygienic.
• Assure coordination of guest needs and requests with precision and care.
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast-paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

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