US Human Resources Specialist Benefits

Position Description

The US Human Resource Specialist - will be responsible for delivering HR services on the assigned processes to multiple countries as defined on the agreed Key Performance Indicators.

US Human Resource Specialist will handle enquiries and requests sent by managers, partners and non- partners using HR Service Center tool. He / She will process moderate to complex requests, which require analysis, further work around, and procedure that could be an exception to the work instructions.

Your future duties and responsibilities

• Contribute towards SLA attainment by logging in to take calls as required during staffing and/or SLA challenges.
• Ensure that set objectives are met as defined on the agreed performance metrics
• Provide support to the Manager and Team Leads on investigating service delivery issues.
• Administer and manage employee termination and benefits programs including health insurance, retirement plans, life insurance, disability, and other voluntary benefits.
• Serve as the primary point of contact for employees regarding termination and benefits inquiries, claims, and resolutions.
• Oversee benefits enrollment, changes, and terminations ensuring accuracy and compliance.
• Manage leave administration including Family and Medical Leave Act (FMLA) and other US statutory leaves.
• Collaborate with insurance carriers, brokers, and third-party vendors to ensure smooth benefits delivery and resolve issues.
• Ensure compliance with federal, state, and local employment laws related to benefits and leave.
• Maintain accurate benefits records and prepare regular reports for HR leadership.
• Support onboarding and offboarding processes with benefits orientation and terminations.
• Assist with benefits communication campaigns and employee education initiatives.
• Stay up-to-date with changes in benefits regulations and recommend improvements to programs.
  
  

Required Qualifications To Be Successful In This Role

• Minimum of 2-3 years experience in US or HR Shared Services employee benefits administration.
• Strong knowledge of US Termination process and US benefits laws and regulations including FMLA, etc.
• Experience with HRIS and benefits administration systems (Oracle and Peoplesoft HR).
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to handle sensitive and confidential information with discretion.
  
  

Others

• Above average oral and written communication
• Excellent analytical and problem solving skills
• Willingness to work in shifts
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

---