Supervisor Customer Service Ops

What Customer Service Operations Contributes To Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Job Responsibilities

• Responsible to manage a team that reviews documents retrieved from inbound faxes to determine validity; scans documents efficiently and accurately.
• Drive quality of communication of team members to provider offices and healthcare professionals
• Work with CHIP and Domestic partners
• Monitor and provide updates to team members for their performance
• Help resolve inquiries and concerns of team members and the business process she/he will oversee
  
  

• At least 2 years of college coursework or experience
• 2 years of Leadership experience
• Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)
• Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage
  
  

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution