SAP APO Consultant

Position Description

The candidate should have considerable knowledge in SAP Functional Module APO (Advanced Planning and Optimization) including basic configuration of these modules as part of Level 2 SAP Support organization.

Your future duties and responsibilities

• Receive, analyze, and resolve Level 2 SAP support tickets from end-users.
• Perform root cause analysis for recurring issues and propose preventive solutions.
• Escalate complex issues to Level 3/functional teams with detailed documentation.
• Communicate effectively with stakeholders, ensuring clarity on incident status and resolution.
• Assist users with system navigation, transaction execution, and functional queries.
• Support minor SAP system configuration changes under supervision.
• Collaborate with cross-functional teams to resolve issues.
• Maintain accurate documentation of incidents, solutions, and known error records.
• Contribute to knowledge base updates to reduce recurring incidents.
• Participate in process improvement initiatives and SAP system enhancements.
• Provide feedback for system optimization and automation opportunities.
  
  

Administrative

• Adherence to all company mandated responsibilities.
  
  

Required Qualifications To Be Successful In This Role

• Bachelors or Masters degree in IT, Computer Science, Business, or a related field.
• 1-3 years of SAP Functional experience with exposure to SAP APO (integrated with SAP ECC). Knowledgeable in DP (Demand Planning), SNP (Supply Network Planning), CIF (Core Interface) and other related components.
• Exposure to multinational clients or multi-entity setups is preferred.
• Familiarity with SAP Level 2 Support activities, including incident management, service requests, problem management and defect management
• Ability to prioritize and manage tickets, communicate with end users, and provide timely solutions.
  
  

Other Skills & Competencies:

• Strong analytical and problem-solving abilities.
• Effective communication skills to interact with global users and cross-functional teams.
• Team player, collaborative, and able to handle multiple priorities in a support environment.
• Adaptable, proactive, and detail-oriented.
• Comfortable working in a fast-paced, global, and matrixed environment.
• Must be amenable to working onsite 3 days a week in McKinley, Taguig, on a mid-shift schedule.
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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