GDS Tax - Payroll SMO Manager Night Shift

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Payroll Operate Services: Payroll Central Coordination Manager

General spec plus

10+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

EY grade/level: Manager (Rank 32)

Specific duties/responsibilities:

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
• Create and maintain control documentation, process flows and procedures
• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
• Management of communications with both the client and the EY local teams
• Assisting with the contracting requirements such as variations in scope requests, Change Request Notes, Prime Sub Memos, etc.
• Assisting with monthly financials such as preparing budgets and issuing invoices
• Preparing and reporting on a regular basis to clients on agreed SLAs
• Maintaining access for clients and EY local teams to relevant platforms used in the engagements
• Preparing annual calendars for global payroll clients
• Preparing consolidated reports centrally for delivery to client, e.g. monthly consolidated tax file
• Assistance with issue resolution with local teams and communications with clients
• Maintain and update issue logs for each engagement
• Requesting information from local countries regarding payroll delivery, consolidating responses and sharing with the client
• Preparation of project plans and weekly status updates
• Assisting with other ad hoc requests as they come up
  
  

Requirements:

• Previous experience in the relevant payroll environment
• Strong attention to detail
• Excellent communication skills
• Proficient computer skills
  
  

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