Back to listing

DE030649-HR Service Delivery Analyst

Talentmate

Philippines

1st December 2025

2512-18702-425

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: HR Service Delivery Analyst WORK SETUP: Hybrid OVERALL PURPOSE: The?HR Customer Service?is the “one-stop shop” for benefits, payroll, or any other?HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters. Manage all tier 1 queries - Respond to CMS & EC cases as well as customers queries via phone by providing information. RESPONSIBILITIES:

Responsible to manage and executing the highly critical/priority and complex HR Customer Service transactions/activities.

Acts as 1st level of escalation for the CL 12 - 13 in terms of misses in SL or challenges with Operations in executing real time action plans.

Responsible to solve employee queries and concerns across multiple geographies through phone, email or via the system Responsible for:

Employee enquiry support – Explanation of eligibility, reimbursement status, explanation on tax, benefits explanation etc.

Employee demographic queries – Change in personnel demographics, letter generation, change in employment type , Managing

Employee Documents and Retrieval – Pay slip assistance, Travel / Visa Docs,

Verification of employment - 3rd party verification letter.

Management of ADA (the chatbot) in terms of upkeeps and training of ADA as well updating new information by raising PACR or PASRs.

Responsibility will include solving end-to-end solutions of the tickets and concerns that employee has raised.

Responsible for escalated cases that impact ‘moments that matter’ OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

Standard HR Service Delivery Profile

With at least 2 years relevant work experience in HR delivery

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.