Analyst-Operations Support

What this job involves:

At JLL, we put customer and client satisfaction at the front and center of real estate business - #sustainability, #tech and the #futureofwork. In this role, you’ll be part of a group that supports operations through the agile management of capacity and process expertise. You will receive enhanced onboarding, and multi-skilling training as a key part of our Business Continuity planning and then be deployed into one of our critical operations teams. You will come with a keen change management mindset, be resilient and flexible. Vital tasks include issuing of purchase orders within the contract maximum spend values; updating functional systems used in the group; liaising with stakeholders for progress updates and highlighting of issues; updating third-party systems with compliance documents; and managing subcontractors carrying our requests including all associated documentation requirements.

Duties and Responsibilities:

• This role is a mixture of customer service and administrative, system-driven tasks
• Actively contribute to business success by maintaining expected performance standards
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
• Document review, including collation, distribution and filing according to policies and procedures
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests
• Liaise with different internal and external groups through e-mail and phone calls
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
• Maintain a collaborative relationship within the team
• Provide recommendations for continuous improvement
  
  

Sounds like you? To apply, you need to have:

Skill and Experience Qualifications:

• Experience in operations is preferred, focused on:
• Customer service
• Technical support
• Back-office work
• Good verbal and written English communication skills
• Proficiency in computer functions within MS Office Suite
• Exceptional problem-solving skills and time management
• Must be flexible to work across morning, afternoon, and night shifts, including potential schedule rotations or changes
• Bachelor’s degree preferred
  
  

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system. Apply today! To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

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