Director For Global Third-Party Risk Oversight

This Director of Global Third-Party Risk Oversight position reports directly to the AVP Operational Resilience Oversight. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that the third party risk management framework and controls are integrated with and serve to strengthen operational resilience, with all standards and regulatory requirements addressed. The role provides strategic leadership for global TPRM governance, independent challenge and cross-segment influence to uplift supplier risk management capabilities.

Key Responsibilities

• Lead the development, coordination, implementation and continuous governance and monitoring of the Third-Party Risk Management (TPRM) Framework and Standard.
• Set strategic direction, governance cadence and KPIs for TPRM oversight; chair/host the monthly TPRM Governance Forum with first and second line leaders.
• Research and analyze regulatory requirements on third party risk (e.g., OSFI B-10 and OSFI E-21) and global best practices to ensure the TPRM Standard remains relevant and effective.
• Collaborate with Segment ORM, IRM, Compliance, Legal, Operations and Technology 1B colleagues; lead engaging sessions to gather feedback and challenges, with comprehensive tracking to manage change.
• Provide independent oversight and challenge of third party risk metrics provided by L1; identify potential breaches, root causes and recommend actions.
• Design and implement dashboard reporting on program progress, outcomes, gaps and remediations, as well as supplier risk metrics reporting.
• Enable integrated oversight across related domains (business continuity, disaster recovery, crisis and incident management) to support end-to-end operational resilience.
• Develop enterprise training materials and facilitate training as necessary; track attendance and follow up on non-attendance, ensuring capability uplift.
• Promote a strong risk culture and oversee relevant risk culture assessment processes across segments and geographies.
• Sponsor continuous improvement initiatives, escalate material issues to risk committees and ensure timely closure of remediation actions.
  
  

Required Qualifications

• 8–10 years of progressive leadership experience in operational risk management, with deep exposure to third party risk management.
• Broad knowledge of financial services/insurance business and related products.
• In-depth subject matter expertise in Third Party Risk and Operational Risk & Resilience Management; well-understood connections with Business Continuity, Incident Management and Disaster Recovery.
• Solid written and oral communication skills, with the ability to synthesize complex topics for executive audiences.
  
  

Preferred Qualifications

• Strong influencing skills with the ability to build effective relationships, both within and across divisions.
• Detail-oriented with excellent analytical, critical thinking and problem-solving skills, with the ability to think strategically.
• Self-starter with the ability to work with little guidance and to lead through ambiguity and change.
• High proficiency in MS Office Products; experience with data analytics/visualization tools such as Power BI is a plus.
• University undergraduate degree; relevant professional designation preferred.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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