Customer Service Representative Clark Pampanga

Handle inbound and/or outbound customer calls in a professional and courteous manner

Listen actively and identify customer needs, concerns, or issues

Provide accurate information, product knowledge, and effective solutions

Troubleshoot common problems and guide customers step-by-step

Document customer interactions and update account information accurately

Follow call handling procedures and meet quality standards

Maintain a high level of empathy, patience, and professionalism

Collaborate with internal teams when needed to resolve complex cases

Meet performance metrics such as AHT, CSAT, attendance, and productivity

Uphold company policies and ensure data privacy and confidentiality at all times

Qualifications/Requirements

College Graduate with or without experience

36 Months BPO Experience

Above Average English communication skills

Good interpersonal skills

Analytical and problem solving skills

Good comprehension skills

Basic knowledge with MS Office

Willing to work on weekends and holidays