Customer Service Executive

Business: Global Resourcing

Open positions: 5

Role Title: Customer Service Executive

Global Career Band: 8

Location (Country / City ) : Quezon City

Recruiter Name : Edward Palma

Why join us? (Overview of Dept./Function)

Mortgage Business Services focus on mortgage line of business and covers multiple regions (UK/AU/SG/PH/FD) __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

The Opportunity: (Brief Overview of the Role)

To undertake the daily operation of the departmental processes within the department to agreed levels of accuracy and efficiency, whilst providing a high level of quality customer service. To be a point of reference for the department processes when faced with customer of internal queries. To liaise with work colleagues in the GR sites as well as colleagues throughout mortgages when needed.

To ensure that all processes within their control are completed in accordance with audit requirements and within agreed service levels.

Assist Technical/Management to ensure the team upholds the banks behaviors whilst providing a high quality

What you’ll do: (List out Key Responsibilities)

• To ensure efficiencies, productivity and quality are in line with the banks standards.
• To ensure regulatory implementations and Bank initiatives are introduced efficiently and with minimal impact to the Operational areas.
• To pro-actively support the management of potential losses.
• To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as part of an organisation maintaining Global Standards and FCA guidelines at all times
  
  

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What you will need to succeed in the role: (Minimum Qualification and Skills Required)

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• Background in Mortgage Processing or Credit underwriting.
• High proficiency on Microsoft Excel and other MS Office tools.
• Conscientious with strict attention to detail.
• Ability to converse with professionals such as Lawyers/Solicitors.
• Ability to manage own workload by working efficiently and meet deadlines.
• Understanding of banking terms such as Drawdowns/Disbursement/etc.
• Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives.
• Responds promptly to stakeholder inquiries.
• Ability to operate with a high sense of urgency.
• Ability to multi-task and keep initiatives on track simultaneously.
• Supports the implementation and evaluation of risk management policies, processes and procedures.
• Takes ownership and accountability on issues and works to find a solution.
• Performs other duties as assigned or apparent.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  
  

What additional skills will be good to have? (List out good to have skills and certifications)

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Link To Candidate User Guide

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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• Issued By HSBC Electronic Data Processing (India) Private LTD***
• The information contained in this job description is a true and accurate reflection of the job as specified.

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