Source-to-Pay Helpdesk Specialist

Requisition ID: 24488

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.

Responsibilities

• Act as the Frontline Support of the S2P Helpdesk.
• Receives and reviews tickets in the Cherwell System.
• Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs).
• Identify quality solutions and communicate such in an effective and timely manner.
• Provides on the spot resolution to basic inquiry/ request
• Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action.
• Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed.
• Contribute to ensuring that the team’s key performance metrics and targets are met.
• Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools.
• Act as backup support for the S2P Mailbox Management.
  
  

Required Qualifications

• At least one to two years of relevant experience in Source to Pay, Procure to Pay, Accounts Payable, or Travel & Expense
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
• Work knowledge in SAP ECC 6
• Excellent communication skills (writing). Must be able to write clearly and concisely in English.
• Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
• Highly trainable in using existing tools.
  
  

Benefits

• Guaranteed 14th month Pay
• Above-market Retirement Plan Design
• LinkedIn Learning Access
• Established Performance Incentive Program
• HMO coverage for employees on day 1
• Free HMO coverage for up to 3 qualified dependents
• Educational Assistance
  
  

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

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