Product Support Coordinator

PRODUCT SUPPORT COORDINATOR

Job Type: Full Time

Location: Hybrid

Reporting to: Product Support Team Leader

Salary: Php 25,000 to Php 28,000

Role Type: New

Job Purpose

This role works closely with Product Managers and suppliers to manage contracts and ensure accurate loading and maintenance of product data in Goway’s systems. The Product Support Coordinator is responsible for entering contracts into the database, maintaining data accuracy, and proactively resolving discrepancies related to pricing, content, and supplier updates.

What will be your key responsibilities?

• Work various tickets as assigned
• Load supplier contracts into the database accurately and in a timely manner
• Liaise with Product Managers and other internal teams when clarification is needed
• Review and investigate contract loading errors, supplier changes, and reservation discrepancies related to content and pricing
• Review contract terms and conditions, identify potential problem areas, and address them proactively
• Perform quality control checks to ensure all products and rates are loaded correctly in the system
  
  

What are we looking for?

• Bachelor’s Degree or College Diploma in Hospitality, Tourism, Hotel Management, or equivalent
• At least 1 year of experience in a related field; contract loading experience is preferred
• Strong attention to detail and ability to focus on tasks for extended periods
• Ability to read and interpret contracts, with strong numerical skills
• Ability to multitask and work under pressure to meet deadlines
• Strong computer, written, and internet research skills
• Destination knowledge (especially Australia) is an advantage
• Excellent verbal and written English communication skills
  
  

What can you expect from Goway?

Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You’ll Join a Global Community That Supports One Another

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• You’ll enjoy generous paid time off, including ten days of vacation leave credits, ten days of personal leave credits, and a dedicated day off to celebrate your birthday.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
  
  

How To Apply

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure

To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment Scams & Fraud Warning

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.

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