Client Program Manager

Job Description

Reporting to the Project Delivery Leader, the Project or Program Manager is responsible for the overall project and program delivery and profitability, providing project management leadership on customer projects. The person should be able to lead application development projects through all stages of the project life cycle (requirements definition, design, build, test, deploy, and post-implementation support).

Responsibilities

• Independently manage complex projects requiring collaboration across multiple functional areas or business groups.
• Serves as an influential interface for DN’s professional relationships with clients and partners.
• Participate in customer pre-sales activities and workshops as requested to define the cost estimation of the project, using predefined tools contributing to economic and technical feasibility and business value to be delivered.
• Define the project plan, budget and schedules all project activities to have a sound basis for project performance measurement and appropriate levels of customer ‘sign off’.
• Define and deploy project organization and governance including work streams, roles and responsibilities, advisory board, and steering committees.
• Ensure project realization in terms of project scope, time, costs and quality. Manages project performance and risks against the agreed plan, including the change control process, and initiates timely remedial actions, contract changes and escalations and ensures the formal handover of the solution, based on prior defined acceptance and handover criteria.
• Drive and control project P&L including financial forecasting. Reports accurately and timely the status and profitability of the project and escalates deltas to DN and to the customer.
• Ensure all project stakeholders are timely identified and engaged. Establishes trustworthy relations with key stakeholders on operational level. Ensure that conflicts of interests are resolved timely and according to the target project scope.
• Proficient in project management processes. Leverage creativity and comprehensive process, tool and software expertise to ensure resources are planned effectively, costs are managed, and reporting is accurate and timely.
• Ensure the management of assigned project resources to the project are in alignment with line management to assure the focus, engagement, and high performance of the project team.
• Experience working in a matrix environment and teams working in different geographical locations including offshore. Experience in managing virtual teams is a plus.
  
  
  

• Bachelor’s degree in computer science or equivalent
• Project Management Professional (PMP) Certification or PRINCE2.
• Be from a vendor background delivering software development projects.
• Minimum of 8 years of project management experience; minimum of 3 years of relevant banking/financial services industry experience.
• Banking/financial services industry specific process know-how for technical software implementation processes is highly preferred, SDLC
• In-depth knowledge of Waterfall as well as Agile SW development methodologies like SCRUM and Kanban as well as the traditional plan-driven methodologies (eg V-model, waterfall)
• Customer focused behavior, consultancy and presentation skills
• Aptitude for numbers and quantitative skills with basic accounting knowledge
• Depending on the size and complexity of projects, capable of handling concurrent projects or workstreams effectively at any point in time.
• Fluent Business English skills (written and spoken) as required to communicate with our associates in other regions
  
  
  

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**