Medical Allied Graduates - BPO Experienced - Cebu

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Healthcare Advocate supports patients in scheduling and managing appointments for physicians and medical imaging services. This role handles patient inquiries, ensures accurate coordination of appointments, and delivers a high-quality patient experience in a healthcare BPO setting.

Primary Responsibilities

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram, and other diagnostic services
• Handle inbound and outbound patient calls professionally and empathetically
• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups
• Send messages to healthcare providers on behalf of patients as requested
• Verify patient demographics and appointment information accurately
• Document all interactions clearly in scheduling or healthcare systems
• Ensure compliance with HIPAA guidelines and company policies
• Meet defined productivity, quality, and customer satisfaction metrics
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• College graduate of any medical allied course
• 6+ months of BPO experience in a healthcare setting handling patient calls or concerns
• Basic computer skills and ability to navigate multiple systems
• Proven customer-focused mindset with the ability to handle sensitive patient concerns
• Solid verbal communication skills in English
• Willing to work night shifts and onsite in Cebu
  
  

• Experience with US healthcare accounts
• Familiarity with healthcare scheduling or EHR systems
• Proven solid attention to detail and organizational skills
• Ability to work in shifting schedules, including holidays or weekends