Training And Onboarding Analyst

Location: Philippines (Remote)

Schedule: Full Time

Contract: Contractor (USD compensation)

Reports to: HR Manager (Argentina)

About Us

Shapely is transforming the weight loss industry through an innovative physician-led model that makes evidence-based, affordable care accessible to everyone. With a seamless digital platform and a mission-driven team, we help patients achieve long-term, sustainable results.

We are now hiring a Training & Onboarding Analyst to play a key role in the experience of every new hire at Shapely. This person will ensure new team members are fully trained, technically enabled, and confident using the tools and systems they need from day one. The ideal candidate is highly organized, tech-savvy, detail-oriented, and comfortable teaching others across a wide range of software used in a modern telehealth environment.

Responsibilities

The Training & Onboarding Analyst will play a key role in ensuring every new hire is fully equipped to succeed from day one. Your responsibilities will include:

• Leading live training sessions for new hires on Shapely’s core platforms (EMR/EHR systems, telehealth tools, communication tools, Workspace, etc.) and ensuring they gain confidence using each system.
• Guiding new hires through completing internal forms, workflows, and operational processes during their first days.
• Coordinating the technical setup for new hires, including account creation, system access, profile setup, and routing technical issues to IT when needed.
• Building, organizing, and maintaining our Learning Management System (LMS), ensuring training modules, guides, SOPs, and quizzes remain accurate and up to date.
• Create training materials, including internal video tutorials for our learning management system, educational slides, and documented standard operating procedures
• Serving as the first point of contact for basic troubleshooting and directing more complex issues to the appropriate team, while following up to ensure resolution.
• Collaborating cross-functionally with HR, IT, Operations, Clinical, and Support teams to keep onboarding workflows consistent, clear, and efficient.
• Assisting with additional training initiatives across Sales, Dietitians, and Patient Support when needed, such as updating SOPs or delivering process refreshers.

Requirements

• 2+ years of experience in training, onboarding, HR operations, customer success, or a similar role.
• Strong proficiency with EMR/EHR systems and telehealth or healthcare-related platforms.
• Advanced English communication skills (verbal and written).
• Nice to have: Experience with video recording and editing (basic or intermediate level).
• Strong technical aptitude and ability to learn new systems quickly.
• High attention to detail, strong organization, and the ability to manage multiple tasks.
• Experience supporting users or teams through troubleshooting and tool adoption.
• Ability to work independently and collaborate across multiple time zones.
• Comfortable working with distributed teams in a fast-paced environment.

What We Offer

• Competitive USD compensation (contractor role)
• Opportunity to work in a growing, mission-driven healthcare company
• Collaborative and supportive team culture
• Growth opportunities within HR, Training, and Operations