Sr Workforce Operations Analyst

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

We are the Global Customer Office (GCO) Operations team — a group that drives operational excellence and insight across all customer-facing functions. Our mission is to enable efficient, data-driven decision-making and improve the customer experience by optimizing processes, enhancing data integrity, and providing analytical support across Services, Customer Success, Customer Support, Managed Services, Tax Operations, and Global Operations.

As a Senior GCO Operations Analyst, you will apply analytical and business acumen to help GCO leaders make informed, data-driven decisions. You’ll lead reporting initiatives, support forecasting and operational planning, and mentor analysts on data modeling and visualization best practices. You are a problem solver who translates operational challenges into scalable solutions that improve efficiency, accuracy, and performance visibility.

What Youll Get To Do

• Lead workforce data analysis and develop executive-level dashboards, KPIs, and performance metrics to support omnichannel forecasting, capacity planning, and operational decision-making.
• Build, maintain, and refine workforce forecasting and capacity models, including scenario-based modeling using historical data and demand drivers.
• Translate business demand and omnichannel volume trends into actionable workforce plans and staffing recommendations.
• Identify and execute opportunities to automate workforce reporting and improve visibility into staffing, performance, and service outcomes.
• Partner cross-functionally with Operations, Finance, HR, IT, and Revenue teams to align workforce assumptions, data sources, and planning processes.
• Deliver executive-ready insights and presentations that clearly connect workforce trends to business impact and outcomes.
  
  

Skills And Experience We Value

• Advanced workforce analytics, problem-solving, and critical-thinking skills with strong attention to detail and data accuracy.
• Proven ability to manage multiple priorities independently in a fast-paced, dynamic environment.
• Strong communication and collaboration skills, with the ability to translate complex workforce data for senior and executive audiences.
• Experience developing dashboards in Power BI or Tableau.
• Advanced proficiency in Excel.
• Experience working with omnichannel workforce data and tools is a must
• Bachelor’s degree in business, Finance, Analytics, or related field.
• 3–5 years of experience in business operations, analytics, or financial planning.
• Experience in SaaS, B2B, or HCM environments preferred.
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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